FAQ

General

1.  What products does VERSOLE offer?

VERSOLE offers a curated collection of stylish and premium sunglasses for men, women, and unisex wear. Our collection includes different styles such as aviators, square frames, cat-eye sunglasses, oversized frames, and more.

2.  Are VERSOLE sunglasses suitable for everyday wear?

Yes. VERSOLE sunglasses are designed to complement your everyday style while providing a comfortable and fashionable wearing experience.

3.  Do VERSOLE sunglasses offer UV protection?

Yes. Every VERSOLE lens is UV400 protected, blocking 100% of harmful UVA and UVB rays. Our frames use premium acetate and metal alloys built for daily wear and durability.

4.  How do I know which frame size will fit me?

Each product page includes a size guide to help you choose the right fit for your face shape. If you're unsure, message us on WhatsApp with a photo and we'll help you pick the right frame before you order.

Ordering & Payment

5.  How can I place an order?

Simply select your preferred sunglasses, add the product to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order.

6.  Do you offer Cash on Delivery (COD)?

Yes, COD is available on all orders across India. You can select Cash on Delivery at checkout — no extra charge. COD may not be available in a small number of remote pincodes — this will be shown at checkout before you pay.

7.  Do you offer free delivery?

Yes, VERSOLE offers free delivery on all orders across India, prepaid and COD.

8.  How long does it take to process my order?

Orders are generally processed within 24-48 working hours after successful payment.

9.  Can I cancel or modify my order?

Yes, you can cancel or modify your order within 2 hours of placing it. Message us on WhatsApp or email support@shopversole.com with your order number, and our team will make the change before it enters processing. Once processing has started, we're unable to cancel or modify the order.

10.  Are my payments secure?

Yes. VERSOLE provides secure payment options so that you can shop with confidence.

Shipping & Tracking

11.  How long will my order take to arrive?

Delivery timelines may vary depending on your location, courier service, weather conditions, holidays, and other unforeseen circumstances. Tracking details will be provided once your order is dispatched.

12.  Do you provide order tracking?

Yes. Once your order has been dispatched, tracking details will be shared with you via SMS and email so you can track your shipment.

13.  What happens if my order cannot be delivered?

An order may be returned to origin if the address is incorrect or incomplete, the customer is unavailable after delivery attempts, or delivery is refused.

14.  Do you offer international shipping?

Yes. VERSOLE offers domestic and international shipping, subject to courier serviceability. International customers may be responsible for applicable customs duties, taxes, and local charges.

Returns & Exchanges

15.  What is VERSOLE's return policy?

VERSOLE offers a 7-day return policy from the date you receive your order. The product must be unused, unworn, have its original tags and packaging, and be accompanied by valid proof of purchase.

16.  How can I request a return?

To request a return, message us on WhatsApp or email support@shopversole.com with your order number before sending the product back.

17.  Can I exchange my sunglasses?

Yes. Exchange requests must be made within 7 days of receiving the product and are subject to product availability and applicable return conditions.

18.  What if I receive a damaged, defective, or incorrect product?

Please contact our support team as soon as possible with your order details and relevant photos or videos. Our team will review the issue and assist you with the appropriate resolution.

19.  Which products are not eligible for return?

Returns may not be accepted for used or worn products, products without their original tags or packaging, products damaged due to customer use or mishandling, products returned after 7 days, or products specifically marked as non-returnable.

20.  When will I receive my refund?

Once the returned product is received and inspected, the refund will be processed to the original payment method if the return is approved.

Support

21.  How can I contact VERSOLE customer support?