Frequently Asked Questions
1. What products does VERSOLE offer?
VERSOLE offers a curated collection of stylish and premium sunglasses for men, women, and unisex wear. Our collection includes different styles such as aviators, square frames, cat-eye sunglasses, oversized frames, and more.
2. Are VERSOLE sunglasses suitable for everyday wear?
Yes. VERSOLE sunglasses are designed to complement your everyday style while providing a comfortable and fashionable wearing experience.
3. How can I place an order?
Simply select your preferred sunglasses, add the product to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order.
4. Do you offer Cash on Delivery (COD)?
COD availability may depend on your delivery location and order eligibility. Available payment options will be displayed during checkout.
5. Do you offer free delivery?
Yes. VERSOLE offers free delivery on prepaid orders.
6. How long does it take to process my order?
Orders are generally processed within 24–48 working hours after successful payment.
7. How long will my order take to arrive?
Delivery timelines may vary depending on your location, courier service, weather conditions, holidays, and other unforeseen circumstances. Tracking details will be provided once your order is dispatched.
8. Do you provide order tracking?
Yes. Once your order has been dispatched, tracking details will be shared with you so you can track your shipment.
9. Can I cancel or modify my order?
Orders can be cancelled or modified before they enter the processing stage. Once processing has started, cancellation or modification may not be possible.
10. What is VERSOLE's return policy?
VERSOLE offers a 7-day return policy from the date you receive your order. The product must be unused, unworn, have its original tags and packaging, and be accompanied by valid proof of purchase.
11. How can I request a return?
To request a return, please contact our support team at support@shopversole.com before sending the product back.
12. Can I exchange my sunglasses?
Yes. Exchange requests must be made within 7 days of receiving the product and are subject to product availability and applicable return conditions.
13. What if I receive a damaged, defective, or incorrect product?
Please contact our support team as soon as possible with your order details and relevant photos or videos. Our team will review the issue and assist you with the appropriate resolution.
14. Which products are not eligible for return?
Returns may not be accepted for used or worn products, products without their original tags or packaging, products damaged due to customer use or mishandling, products returned after 7 days, or products specifically marked as non-returnable.
15. When will I receive my refund?
Once the returned product is received and inspected, the refund will be processed to the original payment method if the return is approved.
16. Do you offer international shipping?
Yes. VERSOLE offers domestic and international shipping, subject to courier serviceability. International customers may be responsible for applicable customs duties, taxes, and local charges.
17. What happens if my order cannot be delivered?
An order may be returned to the origin if the address is incorrect or incomplete, the customer is unavailable after delivery attempts, or delivery is refused.
18. How can I contact VERSOLE customer support?
You can contact our support team at support@shopversole.com or call +91 84601 48814 during support hours.
19. Are my payments secure?
Yes. VERSOLE provides secure payment options so that you can shop with confidence.
20. What should I do if I have another question?
If you need any additional assistance regarding your order, product, delivery, return, or exchange, please contact our support team at support@shopversole.com. Our team will be happy to assist you.
