Shipping policy

Effective Date: 11th August 2026

SHOPVERCEL is a brand managed and operated by Visionary Works, a registered company/entity (“Company”). This Shipping Policy applies to all orders placed through shopvercel.com and explains how orders are processed, shipped, delivered, and handled in case of delays or delivery issues.

1. Order Processing

  • Orders are usually processed within 24–48 working hours after successful payment.
  • Processing time does not include delivery time.
  • Orders can be cancelled or modified only before processing begins.
  • Orders may be cancelled if payment fails, products are unavailable, or the order is flagged for security reasons.

2. Shipping & Delivery

  • SHOPVERCEL offers domestic and international shipping, subject to courier serviceability.
  • Delivery timelines shown at checkout are estimated and not guaranteed.
  • Delivery may be delayed due to weather, public holidays, courier issues, customs, strikes, or other unforeseen circumstances.
  • Customers will receive tracking details after dispatch.

3. Shipping Charges

  • Shipping charges are calculated and displayed at checkout.
  • International customers are responsible for applicable customs duties, taxes, and local charges.
  • Shipping charges are generally non-refundable, except where required by applicable law or where the Company is responsible for the issue.

4. Third-Party Courier

SHOPVERCEL uses independent third-party logistics and courier partners for delivery.

Once an order is handed over to the courier, transit-related issues such as delays, loss, theft, or damage may be handled through the courier’s claims process. SHOPVERCEL will provide reasonable assistance in coordinating with the courier, subject to applicable law.

5. Failed Delivery & RTO

An order may be returned to origin (RTO) if:

  • The customer provides an incorrect or incomplete address;
  • The customer is unavailable after delivery attempts; or
  • The customer refuses delivery.

In such cases, additional re-shipping charges may apply. Original shipping charges may be non-refundable, subject to applicable law.

6. Damaged, Incorrect, or Defective Products

If you receive a damaged, defective, or incorrect product, please contact SHOPVERCEL support promptly.

Returns and replacements will be handled according to the Company’s Return & Exchange Policy.

Customers should retain the original packaging and product until the issue is resolved.

7. Force Majeure

SHOPVERCEL will not be responsible for delays caused by events beyond its reasonable control, including natural disasters, government restrictions, strikes, wars, pandemics, courier disruptions, or other unforeseen events, subject to applicable law.

8. Customer Support

Website: shopvercel.com
Email: support@shopversole.com
Business Hours: Monday–Friday, 10:00 AM–6:00 PM IST
Response Time: Usually within 2 business days.

9. Grievance Support

For any unresolved shipping, delivery, or order-related concerns, customers may contact:

Grievance Support Email: support@shopversole.com
Working Hours: Monday–Friday, 10:00 AM–6:00 PM IST

Complaints will be acknowledged within 48 hours and addressed in accordance with applicable law.

10. Company & Brand Information

Brand: SHOPVERCEL / VERSOLE
Managed & Operated By: Visionary Works
Website: shopvercel.com
Support Email: support@shopversole.com

Visionary Works is the registered company/entity responsible for managing and operating the VERSOLE brand and SHOPVERCEL website.

11. Governing Law

This Policy is governed by the laws of India. Subject to applicable law, any disputes shall be subject to the jurisdiction of competent courts in Ankleshwar, Bharuch, Gujarat, India.

12. Policy Updates

SHOPVERCEL may update this Shipping Policy from time to time. Any changes will be published on shopvercel.com.

By placing an order through SHOPVERCEL, the Customer agrees to this Shipping Policy, subject to their rights under applicable law.