Shipping policy
Effective Date: 11th August 2026
SHOPVERSOLE is a brand managed and operated by Visionary Works, a registered company/entity (“Company”). This Shipping Policy applies to all orders placed through SHOPVERSOLE.com and explains how orders are processed, shipped, delivered, and handled in case of delays or delivery issues.
1. Order Processing
• Orders are usually processed within 24–48 working hours after successful payment.
• Processing time does not include delivery time.
• Orders can be cancelled or modified within 2 hours of being placed. Once this window has passed and processing has begun, cancellation or modification may not be possible.
• Orders may be cancelled if payment fails, products are unavailable, or the order is flagged for security reasons.
2. Shipping & Delivery
• SHOPVERSOLE offers domestic and international shipping, subject to courier serviceability.
• Estimated delivery time within India is 5–9 business days from the date of dispatch. International delivery timelines vary by destination and courier serviceability.
• Delivery timelines shown at checkout are estimated and not guaranteed.
• Delivery may be delayed due to weather, public holidays, courier issues, customs, strikes, or other unforeseen circumstances.
• Customers will receive tracking details after dispatch.
3. Shipping Charges
• SHOPVERSOLE offers free shipping on all domestic orders across India, on both prepaid and Cash on Delivery (COD) orders.
• For international orders, shipping charges are calculated and displayed at checkout.
• International customers are responsible for applicable customs duties, taxes, and local charges.
• Shipping charges are generally non-refundable, except where required by applicable law or where the Company is responsible for the issue.
4. Third-Party Courier
SHOPVERSOLE uses independent third-party logistics and courier partners for delivery.
Once an order is handed over to the courier, transit-related issues such as delays, loss, theft, or damage may be handled through the courier’s claims process. SHOPVERSOLE will provide reasonable assistance in coordinating with the courier, subject to applicable law.
5. Failed Delivery & RTO
An order may be returned to origin (RTO) if:
• The customer provides an incorrect or incomplete address;
• The customer is unavailable after delivery attempts; or
• The customer refuses delivery.
In such cases, SHOPVERSOLE will contact the customer to confirm whether the order should be
re-shipped or refunded. If re-shipping is requested, additional shipping charges applicable at that time will be shared with the customer before the order is dispatched again. Original shipping charges may be non-refundable, subject to applicable law.
6. Damaged, Incorrect, or Defective Products
If you receive a damaged, defective, or incorrect product, please contact SHOPVERSOLE support promptly.
Returns and replacements will be handled according to the Company’s Return & Refund Policy. Customers should retain the original packaging and product until the issue is resolved.
7. Force Majeure
SHOPVERSOLE will not be responsible for delays caused by events beyond its reasonable control, including natural disasters, government restrictions, strikes, wars, pandemics, courier disruptions, or other unforeseen events, subject to applicable law.
8. Customer Support
Website: SHOPVERSOLE.com Email: support@shopversole.com
Business Hours: Monday–Friday, 10:00 AM–6:00 PM IST Response Time: Usually within 2 business days.
9. Grievance Support
For any unresolved shipping, delivery, or order-related concerns, customers may contact: Grievance Support Email: support@shopversole.com
Working Hours: Monday–Friday, 10:00 AM–6:00 PM IST
Complaints will be acknowledged within 48 hours and addressed in accordance with applicable law.
10. Company & Brand Information
Brand: SHOPVERSOLE / VERSOLE
Managed & Operated By: Visionary Works Website: SHOPVERSOLE.com
Support Email: support@shopversole.com
Visionary Works is the registered company/entity responsible for managing and operating the VERSOLE brand and SHOPVERSOLE website.
11. Policy Updates
SHOPVERSOLE may update this Shipping Policy from time to time. Any changes will be published on SHOPVERSOLE.com.
By placing an order through SHOPVERSOLE, the Customer agrees to this Shipping Policy, subject to their rights under applicable law.
