Refund policy

Effective Date: 11th August 2026

SHOPVERCEL is a brand managed and operated by Visionary Works. This Return & Refund Policy applies to purchases made through shopvercel.com.

1. 7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.

To be eligible for a return, the product must:

  • Be unused, unworn, and in the same condition as received;
  • Have all original tags attached;
  • Be in its original packaging; and
  • Have a valid receipt or proof of purchase.

2. How to Request a Return

To request a return, contact us at:

Email: support@shopversole.com

Please contact us before sending any product back. Returns sent without prior approval may not be accepted.

Return Address: [INSERT RETURN ADDRESS]

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us promptly at support@shopversole.com with your order details and relevant photos/videos.

We will review the issue and provide an appropriate resolution.

4. Non-Returnable Items

Returns may not be accepted for:

  • Used or worn products;
  • Products without original tags or packaging;
  • Products damaged due to customer use or mishandling;
  • Products returned after the 7-day return period;
  • Products returned without prior approval;
  • Gift cards; or
  • Products specifically marked as non-returnable.

These exclusions are subject to applicable law.

5. Exchanges

Exchange requests must be made within 7 days of receiving the product by contacting support@shopversole.com.

Exchanges are subject to product availability and the conditions of this Policy.

6. Return Shipping

For approved returns involving defective, damaged, or incorrect products, SHOPVERCEL may arrange or bear the return shipping cost.

For other eligible returns, return shipping charges may be borne by the customer.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

If approved, your refund will be processed to your original payment method within 7 days.

The bank, card issuer, or payment provider may take additional time to reflect the amount in your account.

For refund-related questions, contact:

support@shopversole.com

8. Company & Brand Information

Brand: SHOPVERCEL / VERSOLE
Managed & Operated By: Visionary Works
Website: shopvercel.com
Email: support@shopversole.com

9. Policy Updates

SHOPVERCEL may update this Return & Refund Policy from time to time. Any changes will be published on shopvercel.com.

By placing an order with SHOPVERCEL, the Customer agrees to this Return & Refund Policy, subject to applicable law.