Refund policy
Effective Date: 11th August 2026
SHOPVERSOLE is a brand managed and operated by Visionary Works. This Return & Refund Policy applies to purchases made through SHOPVERSOLE.com.
1. 7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.
To be eligible for a return, the product must:
• Be unused, unworn, and in the same condition as received;
• Have all original tags attached;
• Be in its original packaging; and
• Have a valid receipt or proof of purchase.
2. How to Request a Return
To request a return, contact us at:
Email: support@shopversole.com
Please contact us before sending any product back. Returns sent without prior approval may not be accepted.
Return Address: We will share the return address with you once your return is approved. Please contact us first at support@shopversole.com — do not send products back without prior confirmation.
3. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us promptly at support@shopversole.com with your order details and relevant photos/videos.
We will review the issue and provide an appropriate resolution.
4. Non-Returnable Items
Returns may not be accepted for:
• Used or worn products;
• Products without original tags or packaging;
• Products damaged due to customer use or mishandling;
• Products returned after the 7-day return period;
• Products returned without prior approval;
• Gift cards; or
• Products specifically marked as non-returnable. These exclusions are subject to applicable law.
5. Exchanges
Exchange requests must be made within 7 days of receiving the product by contacting support@shopversole.com.
Exchanges are subject to product availability and the conditions of this Policy.
6. Return Shipping
For returns involving defective, damaged, or incorrect products, SHOPVERSOLE covers the return shipping cost. For other approved returns (such as change of mind or incorrect size selected by the customer), return shipping charges are borne by the customer.
7. Refunds
Once we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, your refund will be processed to your original payment method within 7 days.
For prepaid orders, refunds are credited to the original payment method. For COD orders, refunds are processed via bank transfer or UPI to the customer's provided account details, as no original payment method exists for COD transactions.
The bank, card issuer, or payment provider may take additional time to reflect the amount in your account.
For refund-related questions, contact: support@shopversole.com
8. Company & Brand Information
Brand: SHOPVERSOLE / VERSOLE
Managed & Operated By: Visionary Works
Website: SHOPVERSOLE.com
Email: support@shopversole.com
9. Policy Updates
SHOPVERSOLE may update this Return & Refund Policy from time to time. Any changes will be published on SHOPVERSOLE.com.
By placing an order with SHOPVERSOLE, the Customer agrees to this Return & Refund Policy, subject to applicable law.
